A concept that is not often talked about, much less understood, is the Monthly Billing Date on a hosting account. What customers may not realize is that the Monthly Billing Date affects all aspects of charges on an account. It affects when statements are generated, when services renew, the pro-ration of services ordered in the middle of a billing cycle, the charge for a plan change, and more.
So what exactly is the Monthly Billing Date on an account and how is it determined?
The Monthly Billing Date on an account is the monthly date on which billing activities are based. The date is determined when the account is first activated. Once set, the Monthly Billing Date cannot be changed in the billing system.
Let’s say we have an annual hosting service ordered on January 17th. The Monthly Billing Date will be the 16th of every month. The initial charge for the hosting service will be for the period from January 17 of the current year, through January 16th of the following year.
If the hosting account was ordered on the 22nd, then the Monthly Billing Date would be the 21st.
What happens on dates affected by changing month lengths?
Accounts ordered on the 1st still have their Monthly Billing Date set to the 31st, even if there is no 31st in the previous month. So accounts ordered on March 1st, July 1st, October 1st, etc. have a Monthly Billing Date of the 31st.
So how does the billing system handle the Monthly Billing Dates on months that do not have that date?
In other words, how are February 29th, 30th or 31st, June 31st, September 31st, etc handled? Our billing system simply groups them to the last day of the month. E.g., All accounts with billing activity in a non-leap year February along with a Monthly Billing Dates of 29th, 30th and 31st are handled on February 28th.
Billing for customers with base hosting plan only
The simplest scenario is if the customer only has the base hosting plan on the annual billing cycle. Here, for an account with Monthly Billing Date of January 16th, the annual hosting fees will be charged every year on January 16th. If the billing cycle is quarterly, the hosting renewal fees are charged on the 16th of every three months after the initial signup.
What happens with Addons and plan changes?
DiscountASP.NET hosting customers can order Addons to enhance their hosting services at any time. The two most common questions when customers order an Addon are
Let’s go back to our example of an annual account which renews every January 16th. If a new MS SQL database is ordered on April 5th, how much will the charge be? The charge will be pro-rated from April 5th of this year, through to the account’s next renewal, January 16th of the next year. At $10/month, the charge will be approximately $91.00.
The statement for the charge will be available on the next Monthly Billing Date, which will be April 16th.
We hope this post didn’t make your head explode and answers some questions regarding how our billing system works. Remember, if you ever have any billing related questions, please send them to the Billing team.
If any customer wants to move to Windows 2016, just reach out to our support team and we’ll move your site.
2. Continued to add support for .NET Core
We updated our server support for .NET Core 2.0 and .NET Core 2.1. Because there are so many minor versions, we put together a knowledge base article that lists the .NET Core versions that are currently supported on our webservers. For the versions listed in the knowledge base, you can use Framework-Dependent deployment. If you are using a .NET Core version that is not listed, then you can upload your application using Self-Contained Deployment.
3. Launched Office 365 at Everleap.com
We are offering Office 365 Business and Enterprise Plans for our US-based cutsomers over at our cloud hosting brand, Everleap.com, and our service includes technical support. If any DiscountASP.NET customers are interested in Office 365 subscriptions, let our technical support team know.
If you have existing Office 365 subscriptions and are unhappy with the support you are receiving, you could consider migrating your Office 365 subscriptions over to us and get support from our support team. Reach out to our support team in interested.
4. Prepared for GDPR
The new EU General Data Protection Regulation took effect in May 2018. This new regulation is a lot tougher than prior regulations and imposes more costly penalties. That is why it’s a big deal and we all saw a LOT of activity around customer privacy around the time the GDPR took effect. We also updated our policies and procedures to adhere to the principles of the GDPR.
5. Renewed our EU-US Privacy Shield and Swiss-US Privacy Shield Certifications
With the assistance of our Privacy Management Solutions Partner, TrustArc, we successfully renewed our certifications for the EU-US and Swiss-US Privacy Shield Framework.
With the GDPR coming into effect in May 2018, it is fair to ask why we would bother renewing these certifications. Because the GDPR is so new and it’s implementation into real-life practice is still evolving, we are aware of no official certification. In other word, no company out there is currently willing to put themselves at risk for legal GDPR compliance exposure on behalf of their partners. However, there are official certifications for the Privacy Shield Framework so we decided to renew our Privacy Shield certifications this year to officially demonstrate our commitment to our customer’s privacy.
6. Won another Visual Studio Magazine 2019 Readers Choice Award
We won the 2019 Bronze Award in Visual Studio Magazine’s Readers Choice Poll. And we didn’t even know that we were nominated! Visual Studio Magazine informed us at the end of 2018. What a great way to end the year!
7. Grew our Private Cloud Business
Over the years, we have quietly hosted some fully-managed Private Cloud environments (separate from our shared hosting platform and cloud hosting platform) for a few partners but in my Top 10 Accomplishments list for 2017, I made a public mention of these services. Over the past year we’ve seen many customers whose business had outgrown DiscountASP.NET or our Everleap platform and/or needed more services than webhosting. For these types of customers, we can build custom hosting environments and manage their business IT infrastructure, providing our high level award-winning support – which could include consulting, infrastructure right-sizing, DBA services, customized backup solutions, high-availability environments, and server and application monitoring.
If you are outgrowing DiscountASP.NET, have mission critical applications, and/or need more than traditional webhosting services, then reach out to us and we can discuss your needs and how we can help.
8. Renewed our Microsoft Partner Status
Every year we devote some resources to renew our Microsoft Partnership status. In 2018, we renewed our Microsoft Partner status with the Silver Datacenter competency.
9. Continued supporting the developer community
Over the past 15 years, we have supported the developer community through sponsorships and complimentary hosting. Here are some of the sponsorships we participated in during 2018 – Houston TechFest 2018, SoCal Code Camp, Orlando Code Camp, Pittsburgh GiveCamp, SW Ohio GiveCamp, and Dallas GiveCamp. We also provided sites for Microsoft MVPs and MVP Reconnect members. If you run a developer event, usergroup, Microsovt MVP, or MVP Reconnect member, please feel free to reach out to us.
10. Moved into our new office space
The past couple years has been a challenge for our staff as we moved our physical office twice into temporary office spaces, while we worked on securing a more permanent space and built out the new space. The build-out took a lot longer than we anticipated but we finally finished moving into our new office space. We look forward to not having to deal with the disruptions associated with moving.
We wish everyone success in the new year!
I am proud to announce that DiscountASP.NET won the Bronze Award for the “Web Hosting” category in Visual Studio Magazine’s 2019 Readers Choice poll. It’s nice to know that even after 15 years of offering ASP.NET hosting, our services are still resonating with developers.
Here is a BIG THANK YOU to all who voted for us and thank you for your continued support!
The SoCal Code Camp is a great event to network with fellow developers in the Southern California area and learn something new. If you can make it out this weekend go support your local developer community with great sessions and prizes. And, it’s a FREE event.
In 2016 we achieved the EU-US Privacy Shield Certification and in 2017 we attained the Swiss-US Privacy Shield Certification. Both of these were new frameworks that emerged after the previous Safe Harbor Framework was struck down by an EU court.
October is our renewal month and I’m happy to announce that we worked with our privacy management solutions partner, Truste, and successfully renewed both Swiss-US and EU-US Privacy Shield certifications. You can get more information on the Privacy Shield program at privacyshield.gov.
The GDPR is brand new and, while the agreement itself was finalized, its interpretation and its related business practices are still evolving. At this time there is no solutions provider, including our partner Truste, that offers an official GDPR certification. I haven’t seen any “GDPR certified” seals on any website out there. Let us know if you see anything like that.
But since there is an existing official certification process for the Privacy Shield Frameworks, we believed that it was important for us to renew our Privacy Shield status to demonstrate our commitment to customer privacy. I hope you agree as well.